FAQS

Q: I just placed an order - when will it ship?
A: Your order will be processed and shipped within 3-5 business days. Delivery times vary by location, typically taking 2-4 weeks. You'll receive tracking information 3-5 days after shipment.

Q: Can I return my order if I'm not satisfied?
A: We offer a 30-day return policy for defective or damaged items. You'll need to cover return shipping costs, and we'll issue a full refund once we receive the returned item.

Q: Can I cancel my order?
A: Order cancellations are only possible within 8 hours of placement. Please email us immediately at visviman.service@gmail.com to request cancellation.

Q: I entered the wrong address - what should I do?
A: Contact us within 8 hours at visviman.service@gmail.com with the correct address. We can't guarantee changes after this window.

Q: How long does shipping take?
A: Most orders arrive within 2-4 weeks. Check product pages for specific delivery estimates to your location.

Q: I have another question - can you help?
A: Absolutely! Email us at visviman.service@gmail.com with your order number and question for prompt assistance.